We respect your privacy
1.1 Cowie Environmental Services Pty Ltd trading as Cowie Environmental Services (Cowie Environmental Services) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988(Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal Information” is information we hold which is identifiable as being about you.
Collection of Personal Information
2.1 Cowie Environmental Services will from time to time receive and store personal information provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send you information about our company. We may collect additional information at other times, including, but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit information, or communicate with our administrative team.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
How we collect your Personal Information
3 Cowie Environmental Services collects personal information about you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. We may receive Personal Information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of your Personal Information
4.1 Cowie Environmental Services may use personal information collected from you to provide you with information, updates, and details of our services. We may also make you aware of new and additional services and opportunities available to you. We may use your personal information to improve our services and better understand your needs.
4.2 Cowie Environmental Services may contact you in a variety of ways, including but not limited to, telephone, email, SMS or mail.
Disclosure of your Personal Information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Cowie Environmental Services and www.cowieenvironmental.com.au, it’s customers or third parties.
5.4 Information we collect may from time to time be stored, processed in or transferred between parties located in countries outwit Australia.
5.5 If there is a change in control of our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchase under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.6 By providing us with personal information you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your Personal Information
6.1 Cowie Environmental Services is committed to ensuring that the information you provide to us is secure. In order to precent unauthorised access or disclosure, we have to put in place suitable physical, electronic and managerial procedures to safeguard information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.
6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot ensure that your personal information will not be disclosed in a manner which is inconsistent with this Policy.
Access to your Personal Information
7.1 You may request details of personal information which we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we are holding is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@cowieenvironmental.com.au.
7.2 We reserve the right to refuse to provide you with any information we are holding about you in certain circumstances set out in the Privacy Act.
Complaints about Privacy
8 If you have any complaints about our privacy practices please feel free to send in details of your complaint to admin@cowieenvironmental.com.au. We take complaints very seriously and will respond in due course.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back here from time to time to review our Privacy Policy.
(c) Cowie Environmental Services, January 2017